Privacy Policy – CashPey Personal Loan

CashPey (“Company”, “we”, “our”, “us”) values our customers’ trust and always respects your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data, especially while applying for a personal loan.

CashPey operates as a constituent product of Naman Commodities Private Limited (NBFC) and adheres to the guidelines of the Reserve Bank of India (RBI), the Information Technology Act, 2000, and other applicable laws for personal data protection and privacy.

Your Information We Collect

To process loan applications and provide uninterrupted services, we collect the following types of information:

  • Personal Identification Data: Name, date of birth, age, gender, Aadhaar, PAN, and KYC documents
  • Contact Information: Mobile number, email address, and residential address
  • Employment & Income Details: Salary slips, bank statements, and employment history
  • Financial & Transaction Data: Credit score, existing EMIs, liabilities, and repayment history from CIBIL and RBI-approved credit bureaus
  • Device & Technical Information: IP address, browser type, cookies, and location for improving service experience
  • Third-Party Data: Information from service providers, partners, and credit bureaus for loan evaluation and verification

Purpose of Data Collection

Your information is collected for the following purposes:

  • To verify your identity and eligibility under RBI KYC norms
  • To process and approve personal loan applications
  • To determine loan amount, tenure, and repayment terms
  • To disburse loan and activate e-NACH for EMI collection
  • To manage loan accounts and process repayments
  • To comply with applicable laws, RBI directives, and regulatory reporting
  • To enhance customer support, prevent fraud, and maintain transparency

Data Sharing & Disclosure

We maintain a strict privacy policy and share personal data only under the following conditions:

  • With Regulatory Authorities: RBI or other authorities as per law
  • With Service Providers/Partners: For KYC, payments, credit checks, or recovery process
  • With Credit Bureaus: To report repayment status, defaults, or updates

We never share your data for marketing purposes.

Data Security

We implement strict technical, administrative, and physical security measures to protect customer data, including:

  • End-to-end encryption of sensitive information
  • Secure servers and restricted access controls
  • Compliance with RBI digital lending and IT security standards
  • Regular audits and breach prevention protocols

Cookies & Digital Tracking

We may use cookies and similar technologies for the following purposes:

  • To improve user experience and streamline loan process
  • To analyze website performance and traffic
  • To offer uninterrupted and personalized loan services

You can disable cookies in your browser settings. Some features may not function without them.

Borrower Rights

As per RBI’s Fair Practices Code, you have the right to:

  • Access and review your personal information
  • Request correction of inaccurate or incomplete data
  • Receive transparency on loan terms and charges
  • Raise complaints via our grievance redressal system
  • Withdraw consent, subject to legal or contractual obligations

Data Retention

Your information is retained only as long as necessary to:

  • Fulfil the loan contract and repayment terms
  • Comply with regulatory requirements
  • Resolve disputes or enforce agreements

After loan closure, data is securely deleted as per internal policy.

Grievance Redressal

If you have concerns or requests related to data privacy, contact our Grievance Redressal Officer:

  • Email: [Insert Email ID]
  • Phone: [Insert Helpline Number]
  • Address: [Insert Office Address]

Governing Law & Jurisdiction

This Privacy Policy is governed by Indian laws. Disputes shall fall under the jurisdiction of competent courts in Delhi NCR, unless otherwise specified by law.

Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements, RBI guidelines, or service improvements. Updates will be published on our website with the effective date.